The Authorised Service Centre of MAN Truck & Bus, which belongs to PP PKS Company Group, as the only one in the Podkarpackie Province has the powers to conduct warranty and post-warranty repairs of MAN trucks.
MAN Truck & BUS standards in terms of authorisation
Prior to applying for MAN’s authorisation there are numerous requirements to be met. The most important are:
- spacious workshop hall (including servicing areas, a diagnostic path and a line for damage repairs),
- modern equipment (i.a. diagnostics devices, instrument for measuring wheel alignment and distance radars, induction tools, hydraulic press and press for swivel axle, high pressure cleaner),
- access to original MAN parts (units with components).
Equally important is a well-qualified team of servicemen. Therefore, we put particular focus on educating our employees. The participation in courses, trainings and workshops organized by the MAN Service Academy is the opportunity to develop their knowledge and enhance practical skills in terms of diagnostics and repairs of trucks with the aid of advanced computer equipment.
Authorisation is not given in perpetuity. In order to have it prolonged a positively evaluated external audit is required. The audit cotrolls not only the equipment of a workshop hall but also checks the level of servicemen training. Particularly strong emphasis is placed on the quality of offered services. It is shown by the detailed customer satisfaction survey, which was conducted among customers serviced in the authorised MAN centre.
The scope of services offered by the Authorised Service Centre of MAN trucks in PP PKS company in Rzeszow
„We are the only company in the region which offers authorised warranty and post-warranty repairs of MAN trucks. The nearest authorised services are located in Tarnow and Lublin. What makes us different? First of all, the possibility to repair trucks, trailers and semitrailers of different brands. However, our advantage over unauthorised services lies in advanced technology (i.a. diagnostics computers, specialist tools designed for individual needs of MAN trucks) and in a skilled team of servicemen who are trained by MAN Service Academy” – emphasises the manager of the service.
Our priority is the wider support for the customer. Hence, the standard offer existing in all authorised services of MAN trucks has been expanded with the individual counselling in terms of using the vehicles. Thanks to MAN Mobile 24 we can provide drivers with useful information which may be of service in case of an unexpected car breakdown. Therefore, they can safely continue driving without the need to wait for the roadside assistance.
What is more, due to free access to petrol station, MOT station and tachograph service we provide the comprehensive customer service including:
- repairs of trailers, semitrailers and other truck vehicles,
- accident damage repairs,
- air conditioning repairs and service,
- general overhaul of motors and gearboxes,
- wheel alignment and axles control and adjustment,
- vehicle checkups,
- fluids changing: oils, filters.
The Authorised Service of MAN trucks, belonging to PP PKS Company Group in Rzeszow was established in order to provide professional customer service. The growing number of orders and increasing customer satisfaction are the factors which have an influence on the positive assessment of the MAN service in PP PKS company by the experts of the sector. The outcome of our work is the award received in the contest “Podkarpackie Economic Award” in the category “The Best Service”.